Privacy Policy
A Legal Disclaimer
Last Updated: April 13, 2025
Beck Health LLC. (“Beck Health”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy governs your use of our websites, mobile or SMS-based services, AI-powered healthcare agents (including Aven, Alli, and Korb), and all related tools, applications, APIs, software, and services (collectively, the “Services”).
By accessing or using any of our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information
We only collect personal information that is necessary to provide and improve our Services. This may include:
Name and contact details (e.g., email or phone number)
Age and general demographic data
Health-related information you choose to share (e.g., mental health status, weight management, cold therapy recovery)
Communication preferences
Emergency contact or designated support person (optional)
We collect personal data only with your explicit consent, and you may revoke this at any time.
Usage Data
We automatically collect data about your interactions with the Services, including:
Device type and IP address
Browser and operating system
Date/time of visits and usage patterns
Interactions with AI agents (stored securely and used only to improve support)
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage trends, and personalize content. You can control cookie settings through your browser preferences.
2. How We Use Your Information
We use your information to:
Deliver and personalize Services via our AI agents
Improve support quality and user outcomes
Communicate updates or recommendations
Ensure system functionality, reliability, and security
Comply with legal or regulatory obligations
3. Data Storage and Security
All personal data is securely stored on HIPAA-compliant servers, hosted via Amazon Web Services (AWS) with industry-standard encryption and access controls.
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.
4. Data Sharing and Disclosure
We do not sell or rent your personal information.
We may share your information in the following limited situations:
With your explicit consent (e.g., sharing progress with a therapist or physician)
With trusted service providers who support our infrastructure and operations (under strict confidentiality agreements)
To comply with legal obligations or respond to valid legal requests
In case of a corporate acquisition or restructuring, with prior notice
5. Your Rights and Choices
Depending on your location and applicable law (e.g., GDPR, CCPA), you may have the right to:
Access, correct, or delete your personal information
Withdraw consent for data processing
Request a copy of your data in a portable format
Opt out of communications or AI interactions
File a complaint with a supervisory authority
To make a privacy-related request, email us at privacy@beckhealth.com.
6. Children’s Privacy
Our Services are not directed to children under the age of 18 (or equivalent age of consent in your jurisdiction), and we do not knowingly collect personal information from them.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. We encourage you to review it periodically. Changes are effective immediately upon posting on this page.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Beck Health, LLC
Email: privacy@beckhealth.com